Around 300 Thai Airways passengers found themselves stuck at Zurich airport in Switzerland, after the carrier postponed their planned flight to Bangkok. Not once but twice.
Nation Thailand reports that TG971 was cancelled due to an undisclosed problem with the aircraft.
Passengers had been expecting to arrive at Bangkok’s Suvarnabhumi Airport at 1.15pm on Monday, January 15, but were instead told the airline was unable to find the spare part required to fix an issue with the aircraft and that the flight was being postponed until the part arrived from Thailand the following day.
According to the report, passengers were provided with food coupons valued at 20 Swiss Francs, or around 825 baht, in addition to hotel accommodation and airport transfers.
But the problems didn’t end there. As a replacement flight arranged for the following day at 4pm was also delayed until 6pm. This left several passengers disgruntled with the airline’s overall performance, with many concerned about starting their Thailand holiday on time.
One Thai passenger returning home for a visit has criticised the national carrier, saying it has severely impacted Thailand’s reputation as a holiday destination, as most passengers were trying to escape the winter and enjoy Thailand’s warmer weather.
“As a national flag carrier, Thai Airways should maintain its quality standard that has won the airline several international accolades in the past.”
SOURCE: Nation Thailand