The Grab company has had to issue a statement in response to a viral video posted by a Thai TikTok user, which claimed to show a food delivery from Singapore to Thailand.
In the video, which has now garnered over 3 million views, TikTok user @Thita.vy says she met a Grab driver while boarding an AirAsia flight en route to Singapore. In the video, the woman says the driver told her he was being sent to pick up chicken rice for a customer in Thailand.
“We arrived for the same flight and I was confused as to who would order food to an airport, but actually, the Grab rider said he had been ordered to order khao mun gai from Singapore. He really told me he was ordered to pick up food from Singapore which was so funny because who loves khao mun gai so much that they have to order it from Singapore? Next time, I should order someone to pick up food from Taiwan.”
In the video, a man can be seen wearing the familiar green Grab jacket and carrying a Grab delivery bag, but the company says he is not registered with Grab and the company does not offer cross-border delivery.
“We understand that the fictional video was created by a member of the public independently. We do not offer such a service, and the person starring as a delivery partner in the video is not registered with Grab.”